FAQ

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
HardwareMISE offers Payment Methods as shown below :-

1. Maybank2u Online Banking

2. Paypal/Credit Card (For International Customer)

3. Invoice / Cheque / Offline Bank Transfer / TT

Please bank-in / TT to the following account :

 

Pay to:

Account Name:    Tatlee Engineering & Trading (JB) Sdn. Bhd.
Bank Name:         OCBC Al-Amin Bank Berhad
Bank Address:      No. 143, Jalan Sutera Tanjung 8/2, Taman Sutera Utama, 81300, Skudai, Johor, Malaysia.
Account Number: 1751020913
Swift code:            OABBMYKL

or

 

Pay to:

Account Name:    Tatlee Engineering & Trading (JB) Sdn. Bhd.
Bank Name:         Maybank Berhad
Account Number: 001123614906

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You may send a copy of your payment slip to our email as below:

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Email Address : hardwaremise.sales@gmail.com

Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I Self Collect?
Yes,  our warehouse is located in Johor Bahru, please select shipping methods "Johor Bahru Pickup" during check out. After payment is made, you will be notified by email once the goods is ready for collection.
 

Q. Do you Ship to East Malaysia?
Yes, we ships to East Malaysia excluding Dangerous Goods. 

For bulky or heavy item, you may contact us for checking the sea freight charges

Q. Do you Ship to Overseas?

Yes. Currently we ships to overseas including Singapore, Indonesia, Philippines, Brunei, Thailand, Myanmar, Vietnam, Laos, Taiwan, China, HongKong, Macau and so on, you can click on top right of our website to switch currency if you want to pay in USD.

Q. What is the product's transaction currency?
All products transaction currency will be done in MYR/USD, You can click on top right of our website to switch between 2 currency.

Q. How long does the delivery usually takes?
Delivery usually will takes about 1~2 working days upon receipt of payment for Ex-stock Item, for Pre-order item, please refer to Item description